The auto-shipping service (Dependable Auto Shippers) that’s sat on my car for a month didn’t answer its phones all day today. Totally surreal, and fingers crossed there is contact/resolution tomorrow.
1/6, 10am: My car is still AWOL but suddenly I’m not angry; this morning, listening to how their online system isn’t working, and the GPS on the truck isn’t working… and being reminded that they did a great job for me about 2 years ago I realize it’s the economy. This company, like many others, isn’t being run by the people who do the work and know how it should be run. It’s being run by a board, the stock market, owners absent any motivation except maximized profits. And since every company in this country is being run into the ground at the same rate there is no fear of customer flight.